Frequently Asked Questions (FAQ) buying Vietnam Pottery from Song Long Pottery
# What is your minimum order quantity?
We accept following payment methods unless discussed and agreed otherwise:
-Letter of Credit (L/C) at sight: L/C opening charge will be at applicant side (Buyer)
-Telex Transfer (T/T): 30% advance deposit and the remaining upon receiving copy of shipping documents by email or fax. Bank transfer charge will be at sender.
# Who will handle the shipment and delivery?
A shipping agent or a freight forwarder selected by customers. They offer all-in-one service including ocean freight from Vietnam, customs clearance, and truck delivery to customer’s door.
Upon request, we will recommend an agent with the best rate and best services that we have good experience with.
# Do I need to buy Insurance
Customers allow the breakage up to 3% of the total value of the pots.
Please take the pictures of all broken pot. We will credit all the broken value of excess of 3% to the customer and you can claim it from the insurance company too. Normally the average breakage percentage when the container delivered is less than 1%
# What makes you different from your competitors?
– Our low factory prices bring customers in. Save 30% or more.
– Our premium quality and impressive colors make customers stay. We invested in our worker skill to improve the quality of the clay pots which make smoother surfaces and vibrant colors.
– Our outstanding services help customers grow.